Royal Mail has put a £500 million price tag on rescuing its battered reputation for on-time delivery, unveiling a five-year recovery plan that will see Saturday second-class post wound down from May and thousands of part-time posties asked to take on full-time hours.
The pledge marks the first substantive operational reset under Czech billionaire Daniel Kretinsky, whose EP Group completed its £3.5 billion take-private of parent group International Distributions Services last year, lifting Britain’s letters monopoly off the London Stock Exchange after more than a decade as a quoted company.
Under the blueprint, the 510-year-old postal operator will spend £100 million a year creating the equivalent of 3,000 full-time delivery roles, achieved largely by persuading roughly 6,000 part-timers to lift their average week to 35 hours. The company has secured trade union backing for the package, no small feat in a business that has weathered some of the most bruising industrial disputes in recent British corporate history.
The numbers behind the overhaul lay bare just how far standards have slipped. Against a regulatory benchmark of delivering 93 per cent of first-class mail the next day, Royal Mail is currently managing 77 per cent, leaving nearly one letter in four arriving late. Second-class performance is little better, with 91 per cent landing on doormats within three days against a target of 98.5 per cent.
Ofcom has already softened the rulebook in the wake of the Kretinsky takeover, easing the universal service obligation to permit non-first-class items to be delivered on alternate days and trimming the regulatory targets to 90 per cent for next-day first-class and 95 per cent for three-day second-class. Royal Mail says it will hit those revised thresholds within twelve months of the new regime bedding in.
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