Resilience is one of those words that gets used a lot in business. But when you strip it back, it’s not complicated. It simply means being able to keep moving forward when things don’t go to plan.
And if the last few years have shown us anything, it’s that plans rarely stay fixed for long. Markets shift, technology moves quickly and economic uncertainty can appear with very little warning.
For leaders, especially those running small and medium-sized businesses, the challenge isn’t avoiding change. It’s helping your team deal with it.
In my experience, resilient businesses are almost always led by resilient people.
Over the past 25 years working in fire safety and security at Chubb, I’ve seen plenty of organisations face disruption. Some adapt quickly and come out stronger. Others struggle because uncertainty unsettles the team and slows decision-making.
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