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What SMEs Should Ask a Software Partner About AI in 2026

12 October 2026
in Business
Reading Time: 5 mins read
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What SMEs Should Ask a Software Partner About AI in 2026
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That email is landing in SME inboxes every week. The old supplier questionnaire, with its SOC 2 report, GDPR clauses and page on uptime, no longer covers what the software is doing.

If a vendor is embedding a model into a product you depend on, your due diligence needs a new section. Here is what to ask, by scenario, before you sign.

The Vendor Who Bolted a Chatbot Onto an Existing Product

This is the most common case and the easiest to under-scrutinize. The product you already use has sprouted a conversational assistant, a “draft with AI” button, or a summarization pane. The vendor calls it a feature. For your risk register it’s a new data flow.

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