We’ve reached a tipping point: self-service kiosks are asking for tips, while shoppers feel pressure to tip cashiers who don’t cook a thing. At restaurants, where a tip of 15 to 20% has been standard for decades, suggested tips are climbing higher and higher.
In a viral incident earlier this month, TikTok creator BD Powell claimed that a Shake Shack kiosk at the Salt Lake City airport raised the price of his items after he selected “no tip” during checkout.
Shake Shack denied that the man’s total changed after not selecting a tip, saying the change in price was due to an error. But the incident struck a chord just the same. People are fed up with feeling forced into tipping.
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