Rodrigues started in entry-level guest services, working front desks and reservations desks before moving into supervisory roles. From there he took on positions as a front office supervisor, guest relations manager, operations manager, and assistant general manager, before stepping into his current role as hotel manager.
Across resort properties, luxury hotels, and full-service operations, Marcos built a reputation for hands-on leadership. He is known for staying close to the daily mechanics of a property: the front office, housekeeping, maintenance, and food and beverage teams that guests never see coordinated behind the scenes. His approach favours steady financial oversight and clear staff training over quick fixes, and he treats guest satisfaction metrics as a working tool rather than a report card to file away.
Marcos studied hospitality management and business administration, with a focus on hotel operations, revenue management, and customer experience strategy. He has since added certifications in hospitality leadership and hotel technology systems, which he applies directly to how his properties run day to day.
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