Having a hard time cancelling your Uber One subscription? The U.S. government says you’re not alone.
On Monday, the Federal Trade Commission filed a lawsuit against the delivery and rideshare giant Uber alleging that the company partook in “deceptive billing and cancellation practices.” The FTC’s allegations are in regards to Uber’s premium subscription service, Uber One.
“I looked at a credit card bill and I realized that Uber Eats had been charging $9.99 for an Uber One account for the past 8 months. I have never signed up for this service,” reads a typical customer comment cited in the suit. Another customer complaint reads, “I don[’]t have an UBER account and NEVER have but I am being charged a monthly recurring fee of $9.99 for UBER ONE . I don[’]t even know how they got my debit card info.”
This screenshot from the Uber app was included in the FTC filing.
Credit: FTC
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