Southwest’s laissez-faire approach to preboarding is causing turbulence.
Rule-abiding frequent flyers are calling out unscrupulous passengers who take advantage of the Dallas-based airline’s laidback attitude toward travelers who “need a little extra time” when boarding — with the carrier suggesting there’s little they can do to stop the bad actors.
Because Southwest doesn’t assign seats, preboarders get the run of the cabin, and a growing number of people — who reportedly are allowed to merely “self-identify” as disabled — are abusing the policy designed to give families with small children, the disabled and elderly a leg up, eagle-eyed observers insist.
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