Small firms are bracing for a squeezed Christmas after Royal Mail moved to cap the volume of mail it will collect from business premises during the festive rush, a limit that traders warn could choke off growth at the most lucrative moment of their year.
Under a change to its terms, the carrier told business customers that daily collection capacity across November and December “will be limited to a maximum of 3 times the usual collection capacity used”. In plain terms, “collection capacity” is the physical volume of post, counted in sacks, cages or parcels, that Royal Mail contractually agrees to pick up from a company’s premises during its scheduled daily slot.
The cap sits on top of any volume limits already written into a firm’s contract, and it lands hardest on seasonal businesses, the ones that survive by scaling up sharply for the Christmas holidays rather than shipping at a steady clip all year round.
For many owners, the timing could hardly be worse. As readers will know from our recent coverage of whether your small business is ready for Christmas, the golden quarter is when a year’s fortunes are often decided.
“Christmas is make or break for many small firms,” said Tina McKenzie, policy chair of the Federation of Small Businesses. “It’s the biggest trading period of the year, with orders piling up as shoppers buy gifts and businesses work flat out to keep up with demand.
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