Amazon Web Services (AWS) is strengthening the presence of its AI-powered contact center platform Amazon Connect in the Philippines as the business process outsourcing industry seeks tools that improve efficiency and transform customer experiences. Unlike traditional contact center solutions requiring months of implementation and expensive hardware, Amazon Connect offers a fundamentally different approach.
Pasquale DeMaio, vice-president of Amazon Connect, said the platform gives companies the ability to expand operations, manage expenses, and improve service delivery without losing the qualities that have made the Philippines a preferred hub for customer support.
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