By Justine Irish D. Tabile, Reporter
THE PHILIPPINES’ contact center industry is expected to account for 83% of the total revenues of the information technology and business process management (IT-BPM) industry by end-2024.
Contact Center Association of the Philippines (CCAP) President Mickey Ocampo said that the IT-BPM industry projected a 7% growth in revenues and employment by end-2024 to $38 billion and 1.82 million, respectively.
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