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luxury retail giant warns customers after hackers steal personal details

27 September 2025
in Business
Reading Time: 2 mins read
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luxury retail giant warns customers after hackers steal personal details
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Harrods has confirmed that hackers have stolen personal data from its online customers in a fresh IT security breach.

The luxury department store said details such as names and contact information were accessed via a third-party provider. Harrods insisted that no payment details or passwords were compromised and described the incident as “isolated” and “contained”.

In an email sent to shoppers on Friday evening, the retailer reassured customers that its own systems had not been directly hacked, and that the issue was unrelated to a previous attempted cyber attack in May.

A spokesperson said: “The third party has confirmed this is an isolated incident which has been contained, and we are working closely with them to ensure all appropriate actions are taken. We have notified all relevant authorities.”

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