WestJet Airlines said on Friday it will scrap non-reclinable economy seating on certain Boeing 737 jets, following a slew of complaints and videos on social media showing travelers’ knees pressed up against the seats ahead of them.
The Canadian carrier said in a statement it will return to its prior standard economy seat configuration after reviewing operational data and feedback from travelers.
WestJet’s rollout last year of the reconfigured seats on the planes to make room for more spacious premium seating up front was widely viewed as a test of the limits of add-on culture.
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