HSBC has warned business banking customers that personal identification documents submitted during account applications may have been compromised following unauthorised access to a third-party platform.
In an email sent to customers earlier this month, the bank confirmed that identity documents, images and contact details provided when opening a business account were exposed in the breach. HSBC stressed that its own systems remained unaffected, with passwords, PIN codes and biometric security such as Voice ID uncompromised.
The breach raises concerns about potential identity theft and fraud. HSBC said there was no evidence of fraudulent activity arising from the incident so far, but urged customers to monitor their accounts, credit reports and bank statements closely for suspicious activity.
To mitigate risks, the bank is offering affected customers a complimentary 12-month subscription to Experian’s Identity Plus service, providing monitoring of personal information and alerts for possible misuse. A dedicated helpline managed by Experian has also been set up to handle queries until 8 October 2025.
Support authors and subscribe to content
This is premium stuff. Subscribe to read the entire article.
