Cyber criminals have stolen the personal details of potentially millions of Gucci, Balenciaga and Alexander McQueen customers in a ransomware attack on their parent company, Kering.
The luxury group confirmed that in April hackers gained “temporary access” to its systems and accessed customer records, though it insists no financial information such as card or bank details was stolen.
The compromised data includes names, email addresses, phone numbers, home addresses and the total amount customers spent in-store. The hacker behind the breach, who calls themselves Shiny Hunters, claims to hold data linked to 7.4 million email addresses, suggesting a similar number of victims.
Kering said affected customers had been contacted directly, though it has not disclosed how many people were impacted. Legally, companies do not need to make a public statement if they notify individuals individually, but the scale of the breach has raised alarm across the industry.
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