Evri has been named the UK’s worst delivery company for the third year in a row, after new Ofcom figures revealed widespread customer dissatisfaction over delays, damaged parcels and poor communication.
According to the regulator’s annual delivery market review, more than four in ten people (41%) said they were dissatisfied with Evri’s service — the highest level of any major courier. Just 31% of respondents said they were satisfied, marking a further decline from last year’s scores.
It is the third consecutive year that Evri has ranked bottom of the courier performance table, with Ofcom warning that delivery standards across the industry remain inconsistent despite rising parcel volumes.
Evri’s latest ranking comes just months after the company completed a merger with DHL’s UK e-commerce division, a deal approved by the Competition and Markets Authority (CMA) in September. The combined business will deliver more than one billion parcels annually, equivalent to a quarter of all parcels sent in the UK.
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