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Contact centers target 5% growth

21 May 2025
in Business
Reading Time: 4 mins read
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Contact centers target 5% growth
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By Justine Irish D. Tabile, Reporter

THE CONTACT CENTER Association of the Philippines (CCAP) is projecting at least 5% growth in revenues and jobs this year, even as companies increasingly adopt new technologies, including artificial intelligence.

“For 2025, we’re still projecting a growth of between 5% and 7% as an industry,” CCAP President Haidee C. Enriquez said during a pre-event conference for Contact Islands 2025 on Wednesday.

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