Cocolife, the biggest Filipino-owned stock life insurance company, has been honored with the prestigious CXP Best Customer Experience Award 2024, strengthening its position as a leader in customer service excellence in the Philippine insurance industry. Cocolife also holds the distinction of being the only Filipino company to receive the award among its Southeast Asian contemporaries.
Awarded by CXP Asia, the region’s premier body recognizing excellence in customer experience, the event celebrates organizations that set benchmarks in service and innovation across Asia.
Cocolife executives Ma. Rowena Asnan, First Vice-President, Marketing and Research; Teresa Bose, Vice-President, Customer Experience; and Ma. Rowena Enojo, Head, System and Project Management received the trophy during the awards night recently held at the One World Hotel, Petaling Jaya, Kuala Lumpur, Malaysia. The CXP Best Customer Service Awards Asia 2024 highlighted the theme “Beyond Expectations, Beyond Experimentations, Beyond Excellence, and Beyond Edges.”
“This award is a testament to our efforts in elevating customer satisfaction, redefining the expectations of what an insurance provider can offer. We constantly enhance products and services through adaptive technologies while maintaining a strong emphasis on personal connections. This has reinforced Cocolife position as a leader in providing top-tier customer experiences, Ms. Asnan stated in her acceptance speech.
Support authors and subscribe to content
This is premium stuff. Subscribe to read the entire article.
