Seven in ten UK small business owners say they are confident using artificial intelligence, but fewer than half use it regularly, according to research published today by Small Business Britain and Alibaba.com.
The study of 1,000 small business owners found that 70 per cent are somewhat or very confident using generative AI, while 48 per cent use it regularly. The organisations describe the difference as an emerging “AI productivity gap” between confidence in the technology and its measurable effect on how businesses run.
The report, titled AI Could Give Small Business Owners Their Most Precious Commodity Back: Time, was produced with Accio, the agentic AI platform for businesses operated by Alibaba.com.
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