Frontier Airlines passengers are abusing the company’s wheelchair service to skip the line and secure priority boarding on their flights, the budget airline claims.
“There is massive, rampant abuse of special services. There are people using wheelchair assistance who don’t need it at all,” CEO Barry Biffle said at a luncheon at the Wings Club in New York on Thursday, according to CNBC.
Frontier seating is based on a first-come-first-serve basis and those who request wheelchair assistance board the plane before other flyers.
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